Work continues in earnest on the transition to Schwab. There is a lot of preparation that goes into changing custodians. This is often referred to as “repapering” in the industry, as every account requires new paperwork. There is the logistical challenge of gathering information for each client and each account in a practical format. There is the professional challenge of interacting with a new customer service team and a new software interface. Most importantly, there is the challenge of providing consistent service to clients and making the process as seamless as possible.
I will not rehash our explanations for making the transition, but I will give you an update on where it stands and why we have been asking you to confirm personal details that may seem trivial or unrelated to investment strategy. Our goal remains to complete the process mostly digitally. Our clients have been willing and helpful participants to that end. We plan to continue utilizing digital forms and signatures in our normal course of business, when possible. Reducing analog paperwork between you and your custodian should improve speed and efficiency.
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